Evolving Intercom’s database infrastructure: Lessons and progress
A few months ago, we launched an overhaul of Intercom’s database architecture with Vitess and PlanetScale. Already, we’re seeing transformative results: zero-downtime maintenance, 90%+ performance improvement for our most demanding queries, and a more resilient infrastructure that scales in days, not months. In our previous post, we shared how we’re overhauling Intercom’s database architecture to…