At Intercom, we learned the hard way that simply picking a few “core” technologies isn’t enough to build on. Without a clearly defined strategy for understanding these core technologies, guiding their use, and investing in the teams behind them, they can become a persistent source of friction that impacts both engineers and customers, leading to…
DetailsMediocre tools | Seth’s Blog Lousy tools are dangerous. They endanger our safety (physical or emotional) and undermine our work. Lousy tools are pretty easy to avoid, because they reveal themselves whenever we use them. Great tools are magical. They multiply our effort, amplify the quality of our work and delight us, all at once.…
DetailsI rigorously tested the most popular AI search engines to discover their strengths and weaknesses. I ran this test for two reasons: As a human being, I want to use the best search engine around. I spend my life on the internet. I want to find information in the fastest, most effortless way possible.…
DetailsThe creator economy is “beautiful,” Bluesky says — and they’re going to be a part of it. This according to the decentralized social platform’s Chief Operating Officer, Rose Wang, who shared details about the company’s plans to create a way for creators to monetize, along with a subscription model, in the coming months. Rose shared more…
DetailsImagine starting your day with a page about elevated exceptions, diving into Datadog, and uncovering a lurking 32-bit integer limit in one of the most critical parts of your app’s data model. Well, that’s what happened during a particularly chaotic, and unusual, outage for Intercom. What followed was a five-hour marathon incident response involving monkey patches,…
DetailsA bureaucracy recently asked me to submit a few documents. They were very specific and the person on the phone said that the subject line of the email I sent should be blank. This is really unsettling. Almost like taking the labels off bottles at the supermarket. My email software didn’t even want to let…
DetailsWe’re not exactly short on AI content creation tools as we head into 2025—in this list, you’ll see some ol’ faithfuls, and some that are hot-off-the-shelf. In any case, they are 15 of my top finds, complete with example workflows and use cases. Here they are, in no particular order: Here’s a tool that needs little…
DetailsYou can now generate AI images and share them across your social platforms with Buffer – all thanks to Apple Intelligence and their new Image Playground app. Imagine having a creative assistant to turn your ideas into graphics in seconds. That’s Image Playground in a nutshell. It’s a simple way to generate unique images by…
DetailsWhat do we do with our chance? | Seth’s Blog Everyone needs more chances, more benefit of the doubt, more opportunity. But what turns a chance into a big break is what we do with it once the chance arrives. December 16, 2024 Source link
DetailsBut often, brand monitoring is more than just responding to comments that mention your brand—it’s about understanding customer sentiment and using feedback to shape your brand reputation in real-time. Whether you like it or not, conversations happen about your brand… Read more › Source link
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