How to Use Substack: Lessons from Creators

Substack has a reputation. Depending on who you ask, it’s either the best place to build a newsletter business or a platform that only works for big-name writers. The truth? It’s somewhere in between. While Substack has helped established journalists and authors go independent, it’s also a powerful tool for up-and-coming writers, niche creators, and…

Navigating a new era of AI-first customer service

A deep dive into our 2025 Customer Service Transformation Report In this episode of The Ticket, Ruth O’Brien, Senior Director of Automated and Proactive Support at Intercom, joins Bobby Stapleton, Senior Director of Human Support at Intercom, to break down key insights from Intercom’s 2025 Customer Service Transformation Report. They unpack how AI is reshaping…