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Daily Archives: July 11, 2025

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How We Plan Retreats, After Hosting 14 over 12+ Years

BusinessBy adminJuly 11, 2025Leave a comment

At Buffer, we’re a fully remote and distributed team, which means that for most weeks of the year, we work together across 21 different countries and 49 cities. For one glorious and cherished week a year, we meet together in person for a working week we call “Retreat” to collaborate and connect. We recently wrapped…

Stop monitoring systems; start monitoring outcomes

BusinessBy adminJuly 11, 2025Leave a comment

When millions of conversations flow through your platform daily, reliability isn’t just a technical metric – it’s the foundation of customer trust. At Intercom, where our AI Agent Fin resolves millions of customer inquiries autonomously, reliability starts with one essential question: Can our customers do the job they’re hired us to do? This question has…

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