Lunging | Seth’s Blog

Lunging | Seth’s Blog A useful metaphor from juggling: When you find yourself lunging for a ball or club, let it drop. Lunging will always lead to a drop sooner or later, and it pays to skip the lunge and simply begin again, on better terms. July 20, 2025 Source link

What You Need to Know About TikTok Bulletin Boards

There’s a quiet shift happening across social platforms — and it’s not about algorithms or viral soundbites. It’s about community. Instagram has broadcast channels. YouTube has community posts. Snapchat leans on private stories. Messaging features are showing up inside apps that once only cared about public feeds. Now, TikTok is joining the party with bulletin…

Navigating AI metrics – The Intercom Blog

How do you lead a support team in this new world with AI metrics? The technology is amazing, but our assumptions and processes for understanding and leveraging AI metrics are very different from traditional support metrics. Our new CX Score is the perfect example. This post originally featured in our AI-first customer service newsletter, The…