What do we do when it breaks?

The unexpected happens. Systems fail, humans are unpredictable, interfaces aren’t perfect… The customer service professional demonstrates their strategic insight when they plan for eventual failure instead of denying it’s possible. The first step, of course, is to design things with resilience and care so they don’t break. Then what? One option is to save the…

Almost Half of Google Searches Are Branded. Here’s Why That Matters

When most marketers think about SEO, they jump straight to keywords like “best running shoes” or “how to do [whatever]”. Non-branded, high-intent, top-of-funnel stuff. But our latest study might surprise you: Nearly half of all Google searches (45.7%) are branded searches—meaning people are actively seeking out specific companies and products they already know. Yep, nearly…

Sustainable Drone Technology: Balancing Security and Environmental Responsibility | The Startup Magazine

As the demand for Uncrewed Aerial Systems (UAS) grows across industries, the focus on integrating sustainable practices into drone technology has never been more critical. Sonoran Desert Institute (SDI), which is accredited by the Distance Education Accrediting Commission (DEAC), navigates the intersection of sustainability and security in uncrewed technology offering online programs that prepare students…

The Best Ways to Advertise Home Security Services Online | The Startup Magazine

In today’s ever-evolving digital landscape, a home security business offering both products and services has unparalleled opportunities to reach potential customers online. With the rise of smart home technology and the increasing need for safety solutions, the demand for effective home security is more pressing than ever. To stand out in this competitive market, companies…