Our instincts might not be as good as we hope. Going with your gut is thrilling. It’s personal, vulnerable and brave. And if it’s getting you what you seek, keep at it. But often, our instincts are a way of hiding, undermined by a lack of knowledge. If you haven’t done the reading and can’t…
Substack has a reputation. Depending on who you ask, it’s either the best place to build a newsletter business or a platform that only works for big-name writers. The truth? It’s somewhere in between. While Substack has helped established journalists and authors go independent, it’s also a powerful tool for up-and-coming writers, niche creators, and…
A deep dive into our 2025 Customer Service Transformation Report In this episode of The Ticket, Ruth O’Brien, Senior Director of Automated and Proactive Support at Intercom, joins Bobby Stapleton, Senior Director of Human Support at Intercom, to break down key insights from Intercom’s 2025 Customer Service Transformation Report. They unpack how AI is reshaping…
The Ikea metaphors | Seth’s Blog When you assemble something for the second time, it will be easier than the first time. The quality of the instructions and design determine how big a difference experience makes. If you’re only going to do it once, perhaps it pays to hire someone who has experience. All instructions…
We’ve analyzed 150K websites to find out which ecommerce startups have seen substantial search growth this year. When we see organic traffic growing, it’s a good sign that customer interest is building and brand strategy is hitting the mark. If you want a playbook for growth, our list of the top ecommerce companies can show you whose…
At Buffer, we are always looking for ways to help our team work more effectively and creatively. Our latest investment in productivity is a company-wide AI Tools Stipend of $250 per teammate per year. This initiative reinforces our ongoing commitment to supporting innovation while giving our teammates the autonomy to choose tools that best fit…
In the world of online gaming, keeping players engaged is crucial. To keep the game going – and maximize revenue opportunities – operators need to provide players with instant, personalized, 24/7 support on any channel, and in a way that feels completely seamless. Traditional support systems have struggled to meet such high-pressure demands at scale,…
Getting to the conference in Santa Fe isn’t difficult. Someone will drive/fly you there. The hard part is deciding to go. And yet, it might take 8 hours to arrive. If they invented teleportation and offered it for free, it would be very clear that where we went would simply depend on where we decided…
Article Performance Data from Ahrefs The number of websites linking to this post. Get the week’s best marketing content Life is full of huge, difficult questions. Are we alone in the universe? Why do movie characters never say “goodbye” before hanging up? And how do you pronounce Ahrefs? I can answer one of those questions…
So many factors contribute to the success of your videos on YouTube: your video title, thumbnail, YouTube SEO, and (perhaps most importantly) the quality of your content. It’s a lot to consider, and it’s often not easy to pinpoint what will resonate with your YouTube subscribers the most. But thanks to our analysis of more…