“Does it work?” | Seth’s Blog

“Does it work?” | Seth’s Blog That’s the first question. The second question is, “how do we make it work better?” These two questions, patiently repeated, lead to incremental improvement and an understanding of reality. The opposite approach is, “because I said so.” Reality might not care what you want. January 3, 2025 Source link

Find the others | Seth’s Blog

New years bring resolutions, but those resolutions rarely stick. Creating change is difficult, and it’s hard to do it alone. New years remind us that we might need a better strategy. A philosophy of becoming, a clear vision on where we’re going (and why). Here’s an invitation to make a commitment, and to turn January…

A 4-step guide to get you started

The entire customer service industry is talking about adopting AI tools. Your customers are expecting it: 87% of support teams have seen an increase in their customers’ expectations over the last year, and 68% believe that AI has directly influenced expectations. The first three months are key. But don’t let this overwhelm you. You don’t…