Making the best of a bad situation: Lessons from an Intercom outage
Imagine starting your day with a page about elevated exceptions, diving into Datadog, and uncovering a lurking 32-bit integer limit in one of the most critical parts of your app’s data model. Well, that’s what happened during a particularly chaotic, and unusual, outage for Intercom. What followed was a five-hour marathon incident response involving monkey patches,…