Daily Archives: December 23, 2024

Why and How We Close Buffer For The Last Week Of The Year

I’ve been fortunate that we’ve closed down for the last week of the year for the last eight years that I’ve been at Buffer. We kicked off this at the end of 2016 and have kept up every year since then. Closing down for the last week of the year is an opportunity to pause…

How we scaled engineering enablement and infrastructure at Intercom

At Intercom, we learned the hard way that simply picking a few “core” technologies isn’t enough to build on. Without a clearly defined strategy for understanding these core technologies, guiding their use, and investing in the teams behind them, they can become a persistent source of friction that impacts both engineers and customers, leading to…