Daily Archives: December 28, 2024

22 Pop Culture Moments That Blew Up on Social Media in 2024

2024 is almost in the books, making it the perfect time to recap the biggest events and pop culture moments that blew up on social media this year. From Beyoncé going country to Reddit going public, social media had no shortage of events to talk about (and meme about, for that matter).  As has become…

Intercom’s 2024 in review – The Intercom Blog

If 2023 was the year AI burst on to the scene, 2024 was the year it truly came of age in customer service. We moved beyond the initial “wow” factor to see what AI could actually deliver – and the results have been transformative. From Fin AI Agent’s groundbreaking 51% resolution rate out of the…