Evolving Intercom’s database infrastructure: Lessons and progress

A few months ago, we launched an overhaul of Intercom’s database architecture with Vitess and PlanetScale. Already, we’re seeing transformative results: zero-downtime maintenance, 90%+ performance improvement for our most demanding queries, and a more resilient infrastructure that scales in days, not months. In our previous post, we shared how we’re overhauling Intercom’s database architecture to…

“I don’t care” | Seth’s Blog

“I don’t care” | Seth’s Blog This is difficult. Care requires time and effort, and we can’t care about everything, all the way, all the time. If you’re prepared to care about every element of your work, then you also have to decide to not care about something else. Because caring equally about everything means…