Refunds and Returns Policy

3.1 How to request help

Contact info@yessirpromotions.com with the order reference, product, issue and requested resolution. For damage, defects or production mistakes, include clear photographs where reasonably possible. Report issues promptly so provider reporting windows can be met. We will confirm the applicable seller, provider/channel and available remedy. Do not return an item without instructions. Our correspondence address is Yes Sir Promotions LLC, 85 W Combs Rd, Suite 101-178, San Tan Valley, AZ 85140; it is not automatically a merchandise return destination.

3.2 Standard physical merchandise

Voluntary returns, exchanges and provider-funded remedies depend on the applicable fulfillment channel and the terms disclosed for that purchase. There is no single uniform return window across all providers. Yes Sir Promotions remains responsible for obligations it owes as merchant, including remedies required by applicable law; a provider's refusal does not automatically extinguish those obligations.

For Printify-fulfilled merchandise, Printify's current merchant policy generally excludes change-of-mind, wrong-size and wrong-color returns/exchanges. It provides a reprint or refund for qualifying damage or manufacturing error reported within 30 calendar days of delivery, with photo evidence; damaged goods generally need not be returned to Printify. Contact us promptly enough to submit the provider report. The provider's settlement with us is separate from any remedy we owe you. Undelivered shipments require provider review and have separate reporting rules; do not assume a damage deadline is a delivery guarantee.

Purchases in the externally hosted, embedded Spreadshirt shop follow the seller and return terms shown in that shop and the order confirmation. Contact the external seller using those instructions; Yes Sir Promotions can assist with the inquiry. Do not assume WooCommerce/Printify return procedures or a universal YSP change-of-mind guarantee apply. The exact current seller identity, regional terms and any shop-specific return benefits must be checked before publication; mandatory remedies remain intact.

3.3 Customized and personalized merchandise

Orders using customer-selected logos, artwork, text or personalization generally cannot be returned for a change of mind once production has begun. A request before release to production will be reviewed against actual order status; no cancellation is guaranteed merely because a request was sent. The approved specification and required approvals/payment are completed before the provider's acceptance/release to production establishes commitment. We will confirm the applicable order status on request.

This restriction does not exclude remedies for defects, incorrect fulfillment, material production errors, an applicable provider benefit, or any remedy required by law. Customer approval of a proof does not excuse a provider's departure from the approved specification. Customer-supplied spelling or design errors reproduced as approved are treated differently from production errors; we will explain available correction options and any charge before proceeding.

3.4 Digital products and access

Before delivery or access is supplied, request cancellation promptly; eligibility depends on whether the digital item has already been delivered and any disclosed preparation or service work. We will not retain payment for an undeliverable purchase where a refund is required.

Once an album, file, deliverable or purchased access has been supplied or accessed, change-of-mind refunds are limited because delivered content cannot reliably be retrieved. This is not a claim that we can recall a downloaded file. Contact us if a download is defective, inaccessible, materially different from its description, or accidentally purchased twice. We will investigate and, as appropriate, restore access, provide a corrected file, resolve the duplicate charge or issue a refund where warranted or legally required. Download/access restrictions will be stated for the actual offering; no placeholder file or new access limit is created by this policy.

3.5 Services and recurring digital services

Professional-service cancellation and settlement follow the accepted scope and Service Engagement Terms. For eligible digital service engagements, a refund or credit may be prorated only where the agreement and circumstances support it, accounting for work already performed, delivered materials, the billing period, approved nonrecoverable third-party costs and applicable law. There is no automatic proration for every digital purchase and no automatic full refund of a prepaid 90-day commitment.

3.6 Refund handling and legal rights

We will explain the approved remedy and applicable processing method. Provider payments to Yes Sir Promotions do not themselves refund a customer's transaction. We do not substitute store credit for a cash/payment refund when the law requires a refund, or impose an undisclosed cancellation penalty. Processing time may depend on the payment provider; no unverified fixed banking timeline is promised. Nothing in this policy limits nonwaivable consumer rights.